BSB40812 Certificate IV in Frontline Management

"First-line managers work in shorter time frames than more senior managers, typically in weeks or months rather than quarters and years.  They are the indispensable link between non-management employees and the rest of management.  Because they are the only managers with direct and daily contact with the workforce, their role is unique and one of the most important in any organisation.  They are ideally positioned to influence the output, morale, motivation, service levels and cost-effectiveness of the employees they supervise.  To many employees, they personify the organisation as a whole.  They serve as a focal point for attitudes, values and models of how to behave towards customers, the organisation and the job itself " (Cole, 2010: p. 50).

What will I learn?

This Qualification aims to develop your knowledge and skills in: identifying and developing opportunities for improved work practices; monitoring and adjusting operational performance by producing short‑term plans, planning and acquiring resources and reporting on performance; preparing work plans and budgets; actively seeking feedback on own performance from clients and colleagues; prioritising tasks for self and others; coaching and mentoring colleagues and team members to support the introduction of change; communicating with team members and management to ensure open communication channels and to clarify issues; resolving conflict and disputes in the work team; being a role model for other team members; consulting and developing objectives with the work team; developing risk management approaches; and developing techniques to address faults and inefficiencies.

What competencies will I learn?

Throughout this Qualification, you will develop your knowledge and skills through ten Competencies (Courses):

BSBRES401A Analyse and present research information

BSBCMM401A Make a presentation

BSBMGT401A Show leadership in the workplace

BSBMGT516A Facilitate continuous improvement

BSBMGT402A Implement operational plan

BSWOR402A Promote team effectiveness

BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

BSBWHS402A Assist with compliance with WHS Laws

BSBWHS403A Contribute to implementing and maintaining WHS consultation and participation processes

BSBWHS04A Contribute to WHS hazard identification, risk assessment and risk control

How will I be assessed competent?

Assessments are tailored to your workplace where you will develop and implement frontline management strategies that contribute and meet organisational goals.

What employability skills will I develop? 

Communication  l  Teamwork  l  Problem solving  l  Initiative and Enterprise  l  Planning and Organising  l  Self Management  l  Learning.

Where will I learn? 

In your workplace - on-the-job.

How will I learn? 

With the support of your own Biphasic Coach  l  Distance.

How long to complete this Course? 

1 year.

What is the cost? 

Biphasic Training offers two payment options: pay as your go or pay upfront. 

$595.00 per competency; or

$4950.00 upfront (save $1000.00).

GST Exempt. 

Is RPL available? 

Yes. Your history of study, knowledge, skills and work/life experience will be applied using the national standard for Mutual Recognition or through Recognition of Prior Learning (RPL).  

What are the entry requirements? 

Sound English - spoken and written. 

What will I receive upon completion? 

You will receive a Nationally endorsed Qualification, Accredited Statements of Attainment and Course Results.

What else might I find useful? 

You will be supplied with Learning and Assessment guides; PowerPoint presentations; learning videos and handouts to support your learning.  The required text for this Qualification is Management: theory and practice by Kris Cole (2010) by Pearson Australia - ISBN 9781442503120.

You will be required to use a personal computer for learning and assessment, have access to the internet, an email account and a Skype account.

To ensure a place in your chosen Course, an enrolment form must be completed and payment received before commencement of your study.

Click on 'Enrol now' and complete your enrolment process.

How do I secure my place?